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Schools' Library Service
Frequently Asked Questions (FAQs)
 How Do I Contact Wigan Schools’
Library Service?
You can reach Wigan Schools’ Library
Service by email, phone, fax or post. Our contact details are:
Wigan Schools' Library Service
Libraries Heritage and Information
South Lancashire Industrial Estate
Redgate Road
Bryn
Wigan WN4 8DT
T: 01942 486987
F: 01942 486986
E:
schools.library@wlct.org
If you need to contact a particular member of our team, we are:
Children's Operations and Schools Officer Andrew Pickup
Assistant Schools’ Library Service Officer: Rob Williams
Schools’ Library Service Team: Wendy Melling, Jacqueline
Littler, Vicci Knowles
What are the Opening Hours for Wigan Schools’ Library Service?
We are open for telephone enquiries Monday-Friday, between the hours of
8.30am-4.30pm. For busy periods, there is an answer phone service, on
which you can leave messages. If you do leave us a message, please leave
your name, your school name and your contact number, and we’ll call you
back as soon as we are able.
Please note: we are closed on Bank Holidays.
When Does Wigan Schools’ Library Service Deliver?
Project and Museum Loans are delivered by the Schools’ Library
Service at the following times:
- Autumn Term loans are delivered
in the first three weeks of the Autumn Term
- Spring Term loans are delivered
in the last three weeks of the Autumn Term
- Summer Term loans are delivered
in the last three weeks of the Spring Term.
This system ensures that we can ensure
schools have the loans from the earliest possible opportunity.
Outside of these times loans may be collected from either the Schools’
Library Service premises in Bryn, or from your nearest local public
library. This service is not available for Museum Loans. Please phone
for to arrange any such collections.
Further details may also be found in the Service Level Agreement.
When Does Wigan Schools’ Library Service Collect?
Project and Museum Loans are collected by the Schools’ Library
Services at the following times:
- Autumn Term Loans are collected
in the first three weeks of the Spring Term
- Spring Term loans are collected
in the first three weeks of the Summer Term
- Summer Term loans are collected
in the last three weeks of the Summer Term.
This system ensures schools are able
to have the loans for a maximum amount of time.
Please ensure that your loans are ready for collection on the Monday of
the week for when loans in your area are due to be collected. Please
refer to the Home Page of this site (www.wlct.org/sls)
to see the forthcoming term’s collection dates. Outside of these times,
loans may be dropped off by prior arrangement at our premises. Please
phone to arrange personal loan returns.
Further details may also be found in the Service Level Agreement.
What Is My School Entitled To?
All primary schools in the Wigan borough receive an allocation of
loan credits (funded through the devolved budget), which we send out at
the beginning of the new financial year. Schools wishing to increase
their loan allocations can do so at a cost of £26 per loan.
For secondary schools, the cost per loan is the same, although the
budget is delegated, so schools must either decide to buy into the
service, or pay on a ‘loan-by-loan’ basis if they wish to use it.
We recognise that some schools would welcome an increase in their loan
allocations, and so offer a ‘Loan Top-Up’ grant, that enables up to five
schools per year to apply for an award of an additional ten loan credits
at no extra cost. These grants are non-transferable, and have no
alternative cash value. ‘Loan Top-Up’ grants should be applied for
during the Autumn and Spring terms, and are awarded at the beginning of
the new financial year (1st April).
What Are Loan Credits?
Loan Credits is the term we apply to the loan allocations that are
awarded to each school. A single loan credit is exchangeable for a
project loan, a museum loan or an advice visit (of three hours’
duration). The number of loan credits allocated to individual schools is
decided based upon the amount of money that school contributes via the
devolved budget.
Loan Credits are non-transferable, and have no alternative cash value.
Please note that because the Schools’ Library Service operates on a
budgetary basis, the loan allocation applies based on a financial year
(1st April – 31st March), and not an academic year (September – July).
Therefore, all Loan Credits must be used by 31st March of any given
year.
What Happens If I Have A Complaint?
Wigan Schools’ Library Service always aims to provide a high
quality, professional service, but sometimes things just don’t go right.
If there is ever anything that you are unhappy about, please in the
first instance speak to the person dealing with the issue and give them
the opportunity to correct the issue. If the problem still persists,
please ask to be transferred to the Head of Service.
Any complaints we receive will be treated seriously, and will be
responded to promptly. If an immediate response is possible, we will
ensure you receive an appropriate resolution to your concerns. For more
complex complaints, we aim to respond within five working days, and, if
appropriate, we will continue to keep you aware of developments until
the complaint has been satisfactorily resolved.
Should you remain unsatisfied with our response, the Head of Service
will be able to provide information for the procedure you should follow
to make a formal complaint.
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